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FAQ & policies

Straight answers on booking, delivery and how we work.

Booking & payment

How does booking work?

Send a request on the booking page. We confirm your date and time window by email within 24 hours, then you hold the date with a secure Square payment link.

How does payment work?

Once we confirm your date, a 25% deposit holds it, and the balance is due at delivery. The 3 Property Reel Pack, and any reel enhancements on it, is paid in full upfront.

What if I need to cancel or reschedule?

It’s free up to 24 hours before your shoot. Inside 24 hours, your deposit is kept as a late-change fee. If you paid for a pack in full, anything unused is credited toward your rebooked date. Monthly plans can be cancelled any time before the next month begins.

Can I get my photos sooner?

Yes. Rush delivery is available as an add-on for editorial photography. Reels are delivered in 5 days, and cinematic films in 7.

Packages & add-ons

What’s included with editorial photography?

Each package includes your editorial photographs (30 to 40+, depending on the size of the home), 8-11 aerial photos and 25 regular HDR photos for the rest of your gallery. Editorial keeps real light and depth, while HDR is bright and evenly lit, so together they cover the whole listing.

What is Signature Edit?

Our most detailed version of a reel or film, made for $5M+ listings. We spend more time on site for extra setups, build a fully custom edit with bespoke color and sound, and include two rounds of revisions. It also includes Day to night, Virtual staging & AI scenes and Lifestyle locations, so you don’t add those separately. It adds 2 days to delivery and can be added to any property reel or film when you book.

Can you add AI scenes or building renderings?

Yes. Virtual staging furnishes empty rooms, and AI scenes add moments a camera can’t capture, like a finished pool or a fire in the hearth. For new construction, we can cut in your builder’s renderings and bring them to life with motion, then blend them with real footage of the lot. Renovation concepts, sky and season changes and other AI visuals can be added the same way.

Choose Virtual staging & AI scenes when you book and tell us what you have in mind. Larger rendering work is quoted to the project. We label anything digitally added, so you can disclose it as your MLS requires.

Before the shoot

How should I prepare the home?
  • Open blinds, turn on every light, and switch off ceiling fans and TVs.
  • Clear counters, bathroom surfaces and the front entry.
  • Move cars from the driveway, and put pets and personal items away.
  • Mow, blow off walkways and tidy the exterior the day before.
Can I be on camera in my property reel?

Yes. Agents can appear on camera in property reels and cinematic films, from a quick intro to a full walk-through. Tell us what you have in mind in the booking notes.

How do you get in?

Add the lockbox or gate code, and where to find it, in the booking form, or be on site to let us in. If we can’t get in, we wait 15 minutes and then reschedule, and the late-change fee applies.

How long does a shoot take?

Most photo shoots take one to two hours, depending on the size of the home. A reel adds roughly one to two hours, and Signature Edit adds more time on site. Twilight and Day to night are a separate visit later in the day, timed to the light.

Delivery & usage

When do I get my files?

HDR photography in 24 hours, editorial photography in 1-2 days, reels in 5 days each, and cinematic films in 7 days. Signature Edit adds 2 days. Your estimated delivery date appears in the booking summary.

How are files delivered?

By a private download link sent to your email: full-resolution photos plus web-size copies, and reels as MP4 files ready to post.

What can I do with the photos and reels?

You’re licensed to use them to market the property and your own business, including the MLS, social media, your website and print. They can’t be resold or passed to another photographer. Fere Form may feature the work in its portfolio unless you ask us to keep the listing private, and the booking form has an off-market option for that.

Do you offer revisions?

Reels and films include one round of revisions, and Signature Edit includes two. If anything on your photos doesn’t look right, tell us within 7 days and we’ll fix it.

What about music in the reels?

Reels are edited with music chosen for organic posting on Instagram and TikTok. If you plan to run a reel as a paid ad, tell us when you book and we’ll use licensed audio.

Aerial & weather

What if the weather is bad?

Exteriors and aerial need decent weather. If it’s raining or unsafe to fly, we reschedule at no charge. Twilight and Day to night depend on clear skies too, so we’d move to the next good evening.

Can you always fly the drone?

Aerial depends on FAA rules and local airspace. Parts of Tampa Bay near Tampa International, MacDill and other airports need authorization, and some spots can’t be flown. If we can’t fly your property, we’ll tell you before the shoot and remove the aerial fee.

Where we work

Where do you shoot?

Across Tampa Bay: Hillsborough, Pinellas and Pasco counties, with no travel fee. Outside that area, including Manatee, Polk, Hernando and Sarasota, we’re glad to travel, and any travel fee is confirmed before your date.

Do you have a referral credit?

Yes. When an agent you refer books their first shoot, you each get $50 off your next one. Have them add your name in the booking form.

Still have a question? Ask us when you book, or reach out any time.

Questions first?

Tell us about the property and the timeline. We'll reply with next steps.